Reference

Privacy Policy for your India account

Our Privacy Policy keeps your account details, device checks and UPI, Paytm, PhonePe or Google Pay records in one clear place before you open an account.

Data clarityUPI record careCookie controlsIndia request channel
stakeid Privacy Policy for your India account
REQUEST CHANNELS

Contact paths for privacy requests

Privacy requests should reach the team that can verify you safely, match your account and record the outcome.

Account help area When you can log in, send your privacy request from the account help area. That lets us link the message to your profile, recent wallet checks and device history without asking for extra identity proof.
Email privacy request If you cannot access your account, write to [email protected] with your registered mobile number or email. We will verify ownership before sharing, correcting or removing any data tied to the account.
Payment record query For UPI, Paytm, PhonePe or Google Pay privacy questions, include the payment reference if you have it. We use it only to trace the record, confirm status and answer your request.
DATA HANDLING

How we protect account data

Your privacy choices sit alongside account security, payment verification and cookie controls. We restrict internal access, keep operational records only for defined purposes and separate routine support chat…

Account data collection

We collect details you provide during account setup, verification and support, such as name, contact data, login markers and payment…

Cookie and device use

Cookies help keep sessions active, remember language choices and flag unusual access patterns.

Payment privacy checks

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, withdrawal requests and failed transactions.

Access control

Only trained team members who need a record for support, verification, security or legal handling can view it.

Retention approach

We keep account and payment records for as long as they are needed for service, dispute handling, audit, tax or…

Change or removal requests

You may ask us to correct inaccurate details, send a copy of eligible data or remove records where the law…

Privacy Policy questions before you join

These answers explain the privacy points you are most likely to check before creating or managing an account. They cover what data we collect, how payment records are handled, when data can be changed and how to reach us for a privacy request in India.

We collect contact details, login markers, verification data, device signals and records linked to wallet activity. The purpose is account access, payment matching, security checks, support handling and legal record keeping where required.

We use payment references, status, time and amount to match wallet activity and resolve failed or pending records. We do not ask for your payment app password, banking PIN or full banking login.

Yes. Send a request through the account help area or email [email protected]. We will verify account ownership, prepare eligible data and explain if any record cannot be shared for security or legal reasons.

You can ask us to correct inaccurate contact or profile details after we confirm you own the account. Some verified records, payment references or dispute files may need extra checks before changes are applied.

Cookies help with login sessions, language settings, security signals and fraud checks. You can manage cookies in your browser, although blocking required security cookies may affect sign-in, account checks or wallet status display.

Access is role based. Support may view contact history, payment teams may check transaction status, and security staff may inspect login signals. Each access path is limited to the work needed for your request.

Yes. Access, eligibility and some data handling steps depend on local law and are available where local law permits. If a region rule affects your request, we will explain the privacy impact clearly.